Why’s The Industry So Down on CP+B for its Microsoft Campaign?

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From Guest Editor, Jeremy Greenfield

Is it really that bad? Or are we just jealous that Steve Ballmer and his brand marketing brain trust didn’t give us $300 million to play around with to “resurrect” a brand that enjoys over 90% market share? Or is it something else?

First, The Facts

1. Jerry Seinfeld was NOT dismissed for the poor reception of the Bill & Jerry spots. He fulfilled his contract and, in fact, there were rumors swirling within MS that Seinfeld was only going to appear in one spot to begin with.

2. Crispin Porter + Bogusky was NOT responsible for the Mojave project. That was masterminded by MS’s internal advertising team and executed in conjunction with a New York ad firm. MS internal has also been responsible also for this and this. (They do pretty decent work, no?)

3. MS is NOT losing the battle with Apple. Sure, Apple has increased its share of the PC market from around 3% to around 5% since the Apple vs. PC campaign started, making most of those strides in the laptop market and on college campuses. But Microsoft still has over 90% market share for its operating systems. And don’t forget that MS makes many products for Macs, including Microsoft Word, which I’m now using to write this…on my Mac.

We Hate CP+B’s MS Campaign Because….

…We’re Jealous

That’s right, I said it. Everyone is super jealous of CP+B for the Burger King Freakout. Just admit it so we can move on with our lives. Maybe you think you deserve a piece of that three-hundo-mill because of the innovative print work you did for your local telecom equipment repair and retail. Well, then, I’ve got a fax coming in for you; it says, “you don’t.”

…We’re Judgmental

You think you can do better? “For $300 million, we could knock their socks off.” You’re probably the guy who says, “for $30 million a year, I could make more free throws than Shaq,” which, by the way, makes complete sense as a thing to say while watching a basketball game and is also just so super original. Ass. Truth is, you’d probably do “The Vista Freakout,” except it would backfire because you’re not Alex Bogusky and people actually hate Vista.

…We All Use Macs in the Ad Industry, So We’re Going to Hate Whatever MS Does

Everyone on the net couldn’t wait to point out that some of the work for the initial Bill & Jerry spots was done on a Mac or that Pharrell Williams (one of the MS spokespeople from the latest slate of spots) has a gold-plated iPhone. First off, who cares? I have a Mac at work, a PC at home and I use a Verizon LG phone. Does that make me some kind of wrong-headed, flip-flopping hedonist? Like John Kerry? I ain’t no Kerry. And second, I think we all know that ads are made on both PCs and Macs and that over 10,000,000 people have an iPhone. Does that mean that MS should never advertise for fear of “palling around” with Mac or iPhone people?

…The Ads Truly Suck

Did I hate the Bill & Jerry spots? They weren’t breathtaking ads, but Jerry Seinfeld could poop between two McDonald’s buns and I’d eat the shit out of it. And what about the I’m a PC site? It comes off as a little cheesy, but so do a lot of websites.

Here’s the problem: Vista and MS Office 2007 are insultingly bad products. CP+B should have just spent that $300 million buying up PCs loaded with those two shitty software suites, because nothing they can say will move the needle for the disasters that are Vista and MS Office 2007. Bad products market themselves in the post-advertising age.

And beyond that, the CP+B marketing isn’t really focusing on MS’s true adversary. For those of you who may have forgotten, MS DOESN’T MAKE HARDWARE. It’s a software company. Its only real competition is Linux and the 11 people in the US that don’t use computers.

So What Should MS Do?

Aside from building a better mousetrap, the company should somehow convey that it’s not evil, that it’s not trying to fool us, steal from us and frustrate us simultaneously by making crappy products. Unfortunately for MS, the best way to do that is to build a better mousetrap. I guess one thing that we haven’t considered is, maybe that’s what they’re paying CP+B to do: Make better versions of Vista and MS Office 2007. Truth is, MS, for $300 million, I could do it. My idea: The Vista Freakout. I haven’t worked out the details yet, but there will definitely be impromptu video and a guy in a trucker hat. I am Alex Bogusky. This will not suck.

Jeremy Greenfield is editor of Post Advertising and a contributor to CampaignFreak (AdFreak’s election blog).

Comments

  1. b November 6, 2008

    hate hate hate

    hate hate hate

  2. Jeremy Greenfield November 6, 2008

    The ad campaign or this

    The ad campaign or this article or me? McCain? He already lost, dude….give the man a rest…..

  3. Justin McCammon November 6, 2008

    I’m not sure what just

    I’m not sure what just happened here. Jeremy starts out bashing the critics of the campaign and ends by bashing MS?

    What about addressing the counter punch mac ads that, in my opinion, were spot on?

    What about the high standard CPB has set for itself? Could it be that I expect to have my face melted every time I see their work? Maybe that’s why I’m let down with their MS campaign.

    I’ll admit I’ve only heard bad things about Vista and haven’t been brave enough to upgrade even though I have a free copy. However, I think Office 2007 is the best office yet—by far. It sucks for about three months until you figure out where the fuck they hid all your typical buttons, but after that it rocks.

    >>>this comment was written on a mac<<<

  4. Jeremy Greenfield November 6, 2008

    The problem with Office 2007

    The problem with Office 2007 is exactly what you pointed out: There’s a steep learning curve and few material improvements have been made. Truth about Vista is that it’s not horrible, it’s just inferior to XP. MS made some security upgrades but sacrificed a lot of usability.

    Good points about my gear shift in the article. The point I was making was that MS marketing right now isn’t really in the hands of CP+B. With its inferior products this go round, MS has made it very difficult for its agencies of record. In the post-advertising age, everything a brand does is marketing, starting with the products it makes and how it conducts itself as a company and ending with what the agencies create for them. This makes it harder and harder to market crappy products effectively.

    And, PS, those Mac response ads were pretty good, no doubt. I also have to admit that finding a John Hodgman lookalike for the “I’m a PC and I’ve been made into a stereotype” part of the MS ads was pretty clever. But, again, it falls flat because of the products.

  5. paul suggett

    paul suggett November 6, 2008

    Where to start? I have a huge

    Where to start? I have a huge admiration of CP&B, which means that when they are given carte blanche and a budget from Heaven, I expect more than a mediocre, splintered campaign. CP&B have always been rooted in the product or service; they get down to the foundations and make an impact. I was truly expecting something that made me look at MS in a whole new light. This Seinfeld ads were cryptic and mildly funny; they were more creative masturbation than branding. And why use an old comedian and a retired CEO ? Does that make a connection with everyone? Then to try, and fail, to attack the “I’m a PC” ads was a huge mistake. They should never have gone there, I was slapping my head and waiting for Apple’s sharp response.
    This is not about attacking CP&B because we hate them. When they do great work, we applaud it. Am I jealous of their success? Nope, they deserve it. I have a Mac at work and a PC laptop at home, and I like both. I prefer mac, but this is about software, and Vista is pretty crappy compared to OSX. The whole campaign was a big disappointment and I doubt MS has seen any ROI for that $300 million. As Apple has so rightly pointed out, they should have spent the money on fixing the problems, not creating ads for a lame duck. Make the product better…if you build it, they will come.

  6. Jamie November 6, 2008

    The reason is because the

    The reason is because the campaign sucks. I sent out the I’m a PC site to my friends as a joke. The idea was used probably because it was the easiest sell to MS. Not because it was the most effective ad. “We’ll show everyone that its okay (and maybe even cool!) to be a PC!” What they ended up with was a bunch of people they stopped on the streets in NYC and some overwieight dorks saying they use a PC. Oh, and a scuba diver in a shark cage. So what? Nothing about these people or this ad campaign makes PCs remotely more appealing to me. Why should they, to anyone?

    Show me why PCs are better than average, and cater to the innovators, the creators and the headline makers. Why its not necessarily just an every-man product.

  7. henry November 6, 2008

    i actually think the i am a

    i actually think the i am a pc ads work well to counter the apple’s mac vs pc ads. and agreed, the only reason why people rail on MS ads are because the product sucks. this only reinforces my belief that $$ should be spent on creation, not marketing.

  8. paul suggett

    paul suggett November 6, 2008

    Has anyone seen the PCs that

    Has anyone seen the PCs that Alienware build, or the machines you can put together yourself at places like NewEgg? Those things are way more tempting to me than a crappy white box full of tangled wires.

  9. Justin McCammon November 6, 2008

    So I guess the best way for

    So I guess the best way for CPB to handle this whole situation would have been to tell MS to hold on to their $300 mil, use it to make Windows 7 kick ass and then get back to them about this whole “advertising” thing? That’d be a bold move I’d love to see an agency have the guts to pull.

    Or maybe they should have done a “Vista Helpout” where they take suggestions on fixing Vista (or making the next windows better) in a cool and very CPB way.

  10. Jeremy Greenfield November 6, 2008

    I think those are both good

    I think those are both good suggestions. The question you have to ask about the first is what amount of money does it have to be under for an agency to say, “we can’t help you.” $300 million is a lot of doe-ray-mi to walk away from….

    But, could CP+B been more authentic somehow without lying to the audience about Vista/MS? I think they tried with the Bill & Jerry spots, which tried to convey the idea that MS is concerned about making good products and good technology in the future. But it obviously fell flat.

    So, what can they do? Let’s think. And let’s not consider that MS would probably veto 99% of these ideas. What about build a big, really fun site where people can share their vista rants? Much like your “Vista Helpout” site, but with no pretense of being anything but an angry message board? Thoughts?

  11. paul suggett

    paul suggett November 6, 2008

    As I recall, Bill Bernbach

    As I recall, Bill Bernbach would tell his prospective clients (Avis for one) to improve their operation before he’d any make claims about it. The advertising had to be rooted in the product, and the facts. If Bill could do it so long ago, why couldn’t CP&B do it today? Was the smell of $300 million too much to turn away? By the way, I don’t think a Vista Rants site would do much for Vista’s image at all. Imagine if United or WalMart had a “tell us what’s wrong with us” site. Man, it would be a deluge.

  12. eric kiker November 6, 2008

    I don’t know about any of

    I don’t know about any of this stuff, but Henry Lai has a cool “coming soon” site up.

    http://www.henry-lai.com/

  13. Izak Is November 6, 2008

    my day- for Entourage- any

    my day- for Entourage- any takers? I’m free today- have been for the past year.
    MS office for mac i like the one grand building on campus- frosh year ur like, “is every place on campus this nice?”- if only the held some of that spiff back for vista.

  14. Justin McCammon November 7, 2008

    The more I think about it the

    The more I think about it the more it seems that the site to submit your complaints about Vista already exists. Just look at any post about Vista on the net today and you’ll find a ton of comments from all sides.

    At the end of the day I agree with Paul’s and Bill Bernbach’s philosophy of fixing the product first. Maybe the best thing CPB could have done was to come out with plain, modest ads—almost an apology card—saying something along the lines of

    “We didn’t exceed—or even meet—your expectations with Vista. We realize this and we want to make it up to you. We’re gonna need some time though, so sit tight and get ready for the best Windows experience yet. Love, Microsoft.”

    If they put that out using a few million then the press / blogosphere that reports on every breath MS makes will spread the word around, probably more than $300 mil could ever do. Then they take the money they save, plus the untold billions they have and make a fucking OS the likes of which has never been seen with unparalleled reliability, functionality and whatever else it takes to get people loving MS again.

  15. larry hinkle November 7, 2008

    i have vista.
    i have office

    i have vista.
    i have office 2007.
    i don’t have any problems.
    i am legend.

  16. Randall Erkelens November 7, 2008

    CPB like so many other great

    CPB like so many other great agencies before them.. ie.. Goodby, etc.. certainly do great work.. but we only see a percentage of it. You know as well as anyone, we all shovel our fair share of crap.. and once in a while.. the super agencies show their underside. Reality.

    PCs can run all the same apps we use everyday for design.. but it’s the issue of what’s behind all that. The OS.. and Mac is still a better OS. So.. just because some real, cool people are “PC”.. doesn’t make their pain any less real for dealing with Vista. So big deal.. there are people just like me happy with identifying with PC.. good for them. We’ve got our spinning wheel of death.. They’ve got their blue screen all all that goes with it. Nuff said

  17. paul suggett

    paul suggett November 7, 2008

    Honesty in advertising

    Honesty in advertising Justin? I wonder if they’d go for that. Nah…let’s do another slick campaign.
    A long time ago, the creatives at HHCL in London did an apology ad for Tango, saying sorry for the previous crappy clowns ad that wasn’t funny.
    The apology ad made news headlines. Is that a sad indictment of our industry?

  18. Jeremy Greenfield November 7, 2008

    I like Justin’s idea a lot.

    I like Justin’s idea a lot. But you have to understand, Justin, that to admit even privately within the halls of MS in Redmond that Vista isn’t the product it was meant to be is a big deal. I doubt the company would admit that publicly. But, you are right in thinking that that’s the right thing to do here. A little authenticity goes a long way, as we say in the post-advertising age.

  19. hollyhollyholly November 19, 2008

    when you acknowledge someone

    when you acknowledge someone else’s advertising in your own advertising you are admitting their advertising is affecting your business. Their advertising is effective. Their advertising is working. you are admitting their advertising is working. Is that really what you want your advertising to do?

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